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Help

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What kind of transfer fee will be deducted?

  1. Network Transfer fee  (WMZ 1%, PM 0.5%, Payeer 0.5%, USDT $1, TRX 1-trx, Adv 1% etc)
  2. Mobile banking cashout fee - 2%
  3. USDT 1$ Network Transfer fee (EachTransection)
  4. LTC 0.30$ Network Transfer fee (Each Transaction)
  5. PM 0.5%$ Network Transfer fee
  6. PAYEER 0.5% Network Transfer fee
  7. Webmoney 1% Network Transfer fee
  8. Advance Cash 1% Network Transfer fee
  9. PayPal 5.20% Network Transfer fee
  10. Pyyple 0.30$ Network Transfer fee

 

How to contact you without live chat?

  • Send a massage to solve any problem Skype:Exchangernet, Telegram:- @exchangernet
  • Instant support in telegram Click Here

 

Are you have an android app?

 

Why do sometimes websites are showing errors?

  • If the website is showing an error, Please connect to VPN and then open your mobile app or browser. Because sometimes exchangernet.com is showing an error or block. So, You can open it with connect to the VPN.

What about the security of my Identity and data?

  • Yes, your identity is 100% secure with us. we will never share your data or any data with other parties/companies. you and your identity data and currency, everything is secure with us. we promise you about your data is fully secure with us.

What kind of document need to be uploaded to verify my account?

  • আপনাকে অবশ্যই User Account ভেরিফাই করতে হবে।
  • (A) ডকুমেন্ট ভেরিফাই করতে আপনার - এনআইডি / স্মার্ট কার্ড / পাসপোর্ট  হাতে নিয়ে সেলফি  (Photo ID) তুলে আপলোড দিতে হবে।  এবং  
  • (B) Adress ভেরিফাই করতে আপনার -  TIN Certificate / Electricity Bill / Bank stamnet এর স্ক্যান কপি আপলোড দিতে হবে। 
  • যদি আপনার Electricity বিল না থাকে তা হলে আপনার NID তে বাবা/মার নাম আছে। বাবার অথবা মার নামে যে Electricity বিল আছে সেই বিলের স্ক্যান কপি আপলোড দিতে হবে। অবশ্যই Electricity বিলে যে নাম থাকবে তা আপনার NID-র বাবা অথবা মার নামের সাথে মিল থাকতে হবে। 
  • ব্যাঙ্ক স্টেটমেন্ট বা আইডির ব্যাক পার্ট আপলোড দিতে পারেন। আইডির ব্যাক পার্ট আপলোড দিবেন আপনার সেলফি   (Photo ID) সহকারে। অর্থাৎ প্রথম পার্ট যে ভাবে আপলোড দিবেন একই ভাবে ব্যাক পার্ট আপলোড দিতে হবে সেলফি সহকারে। 
  • ভেরিফাই ছাড়া কোন ভাবেই এক্সচেঞ্জ করতে পারবেন না । (আপনার আপলোড দেওয়া ডকুমেন্ট তদন্ত করা হবে, যদি কোনভাবে ফেইক / মিথ্যা ধরা পরে তাহলে আপনাকে ব্যান্ড করে দেওয়া হবে)

How to verify your account? CLICK HERE. You can verify your account on this page, But you will have to sign up first. Some of the following documents might be required during the verification process at exchangernet.com Identity Verification:

      1. Document verify required

  • Government-issued International Passport
  • Government-issued Identity Card (NID)
  • Government-issued Driving License
  • Selfie with Identity Document

To verify the document, you need to take a selfie (Photoyour  ID) with NID / Driving License / Passport and upload it.

       2. Address verify required

  • TIN Certificate
  • Electricity Bill
  • Bank statement

To verify the address you need to upload a scanned copy of - the TIN Certificate / Electricity Bill / Bank statement.

  • If you do not have an electricity bill, then your NID has your parent's name. You have to upload a scanned copy of the electricity bill in the name of the father or mother. Of course, the name on the Electricity Bill must match the name of your NID parent. )

 

Are you have any video tutorials?

 

How to change or forget the password?

 

Is each service safe and trusted?

  • Yes, our service is fully legal and trusted. All transactions are legally registered and createdand  authorized.

 

If I found a mistake,.what should I do?

 

Why was my transaction canceled?

  • Maybe you enter the wrong information or you did not confirm the last step within 5  minutes. So it was canceled or timeout.

 

If I refuse my exchange, can I return my money?

  • If you contact us before completing the order, you can return your money. But you get the money after deducting the transfer fee. Also if really want to be returned back money immediately contact (in 2 minutes) for the cancelation.

 

How can I paments online shopping?

  • Shopping Order is basically for those who want to shop online, shopping, domain, host, Facebook boost, Google ads, Google play card, Virtual master card (redeem code), etc., but cannot buy because of MasterCard or dollar. By clicking on our Header Menu Exchange Button, you will be able to order your shopping order through Exchange from your preferred wallet. or contact via telegram or skype.

 

Can I make money by referral?

  • Yes, you can get a referral commission. 

 

What are the transfer fees for skrill and Neteller?

  • All of the transfer fees of skrill and Neteller must be carried. If you buy or sell must you have to pay a Transfer Fee? The transfer fee depends on according network terms of conditions.

 

How long time does it take to process an order?

  • Usually, we take 5 minutes and a maximum of 20 minutes to complete the order. If you have any emergency you can contact us over live chat, Telegram, Skype, and IMO.

 

What is the service time?

  • Our Service time is- 9.00 am to 11.00 pm 

 

Why sometimes does it take time to delly?

  • Sometimes it takes time to delay in the prayer (name) time and eating time and lunchtime from 1 pm to 2.30 pm you can exchange but it may delay receiving your payments.

 

Note: BDT to USD does not allow Referral commission, If your referred user exchanges money USD To BDT or USD To USD Then you will get a 1% commission of transaction instantly in your Account Balance.

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